Review Time
I do not quite know who the heck these people think they are. we had a great many valuable items to donate and they arrived to tell us loftily that due to a crack in one of the fridge containers they would nt be able to take it. But were happy to take an AEG washing machine two years old but not the furniture we had also offered. BHF can go F themselves for ever more.
Also we have to wait for their arrival again loftily announced and no indication of morning or afternoon. We have placed all said items with a spice website who appear to be more intelligent .
I never wanted to do a negative review to a charity. This is not a nice charity to donate to. I offered to donate a two seat recliner sofa bought 6 months ago from dfs I paid £1000 for it on clearance. No stains no rips and a desk again really nice and some bags of clothes (all saints new with tags and other brands because I am moving and will have no space) they rejected it. I then put them on trash nothing and soon I got lots of people message me as the sofa and desk are nice. I also wanted to give them an exercise bike if they came ( worth £500 second hand and was not used at all) such a disgusting company! I will tell everyone
I am seeking removal services and I am truly appalled by what I have read here. It's unbelievable how the employees or volunteers from the organization are described as behaving in such an unpleasant manner. After reading these reviews, I have no desire to contact them at all. Very disappointing, and I will be looking for a different service.
The support from the social media team was extremely unsatisfactory after a negative experience with a collection. I suggest thinking carefully before donating, as it may not meet your expectations, and concerns raised may not be acknowledged. Disposing of furniture through this service can be quite challenging. Consider alternative options for collection.
The staff in the shop were very kind. However, I paid a significant amount for a piece of furniture and an additional delivery fee, yet my item arrived damaged. The delivery process seemed careless, with no protection for the furniture during transit. As a paying customer, I expected a basic level of care. This was a disappointing experience for a product I had to pay for!
I attempted to donate two leather sofas, but the collection drivers refused to take them due to minor issues. I was surprised by how picky they were. One of the drivers mentioned their weight as a potential concern. This has been a complete waste of my time, and now I'm left with two sofas while a new one is arriving soon. I won’t be donating again.
I was very disappointed with the collection service. The staff arrived with a negative attitude and began taking furniture without properly identifying items first. One member of the team was particularly aggressive, disregarding my hearing difficulties and becoming hostile. The collection was ultimately cancelled, and I felt insulted. I have since chosen to donate elsewhere.
This local store is always a pleasure to visit and interact with the friendly staff. Special thanks to one individual who stands out. I truly appreciate the commitment of these people who keep such wonderful places running. Thank you all! Mrs Khan x
Claim your business profile now and gain access to all features and respond to customer reviews.
The British Heart Foundation has over 175 Furniture and Electrical stores across the UK selling sofas, dining sets, beds, TVs and much more, at incredible prices.
Pre-loved items arrive in our stores every day, and we also offer a range of new goods. Whether you're looking for a modern item or an antique gem, our shops are the ideal hunting ground with a huge range to choose from.
We also offer a free collection service to customers who are looking to donate their furniture and electrical items.
Our vision is a world in which people do not die prematurely or suffer from cardiovascular disease. By shopping and donating with us, you are helping us to fund cardiovascular research that could save many more lives.See more
www.comfortzonesleepgallery.com
www.smithyhomecouture.com
zephyrpilot.com
shuttersfactory.co.uk
warmup.co.uk
tinkerandtallulah.co.uk
afw.com
sofasandfriends.co.uk
canvasonthecheap.com
grailzee.com