UNRELIABLE & UNHELPFUL - We rang and booked a collection of our sofas three weeks ago. They turned up today (10.3.26) and took one look at the sofas and because they had a few dog hairs on (despite us having had covers on the sofas which were only taken off as they knocked at the door, which is probably where the dog hair came from) sofas were in a very good condition (parker knoll) and would have done someone a good turn.
We also had issues with them on another booking where everything had been finalised and then upon turning up to collect they changed their minds on what they would take.
Totally unreliable & unhelpful with a can't be bothered attitude. They should inform customers on the phone at the time of booking of the do's & don'ts and whether items need to be cleaned first or not. We cannot believe that a Charity can afford to be this fussy and ungrateful.
Wouldn't recommend. We've now had to pay for an urgent collection as new sofas being delivered tomorrow.
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The British Heart Foundation has over 175 Furniture and Electrical stores across the UK selling sofas, dining sets, beds, TVs and much more, at incredible prices.
Pre-loved items arrive in our stores every day, and we also offer a range of new goods. Whether you're looking for a modern item or an antique gem, our shops are the ideal hunting ground with a huge range to choose from.
We also offer a free collection service to customers who are looking to donate their furniture and electrical items.
Our vision is a world in which people do not die prematurely or suffer from cardiovascular disease. By shopping and donating with us, you are helping us to fund cardiovascular research that could save many more lives.See more