Home Store Birkenhead.
Collection for Suite booked and confirmed as a collection between 9-11. Finally arrived at 12.40 and went to the wrong house. When asked to return within a few minutes of leaving driver refused as he had attempted collection from the address given based on the fact he went to the house next to number 110. He went to 108! not 112. He blamed me for not being there despite the fact he was at the wrong address.
To make matters worse I called the Store to complain and the Duty Manager was too busy in the back of the shop to speak to me.
They are wanting donations but then cannot be bothered with any customer service.
Extremely poor service
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The British Heart Foundation has over 175 Furniture and Electrical stores across the UK selling sofas, dining sets, beds, TVs and much more, at incredible prices.
Pre-loved items arrive in our stores every day, and we also offer a range of new goods. Whether you're looking for a modern item or an antique gem, our shops are the ideal hunting ground with a huge range to choose from.
We also offer a free collection service to customers who are looking to donate their furniture and electrical items.
Our vision is a world in which people do not die prematurely or suffer from cardiovascular disease. By shopping and donating with us, you are helping us to fund cardiovascular research that could save many more lives.See more