A technician came to service the pilot light in my fireplace. After taking apart the unit, he wanted to see where the gas line entered the house. I took him outside and suggested checking the propane tank, as it had just been filled and might have been turned off. He dismissed my suggestion, claiming it was irrelevant to the pilot light. He then confused my irrigation lines for the gas line and said everything seemed fine. Once back inside, he told me that the entire pilot light assembly needed replacing because the lines were 'corroded, rusted, and crumbling.' He quoted a total of $1,300, plus an extra $400 for a remote control I neither have nor want. He was very pushy about the remote and pressured me for a 30% deposit for materials before leaving. I only paid the $69 service fee plus tax. Later, I had another company inspect the fireplace. They confirmed there was no corrosion, rust, or degradation at all. The problem was simply that the gas tank had been turned off. The new technician showed me how to operate it, and once the gas was on, the pilot light worked perfectly. Additionally, the technician arrived with someone else who sat in my living room scrolling on his phone while others waited in their vehicle. The whole experience was unprofessional and uncomfortable. I reached out to request a refund, as their technician provided incorrect information and, in my opinion, quoted me for unnecessary work. I would not recommend this service under any circumstances.
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