Customer service not worth their salt. Phoned them three times for different things, each time the girl on the end of the phone says ‘You need to email in.” First time emailed: no response. Second email: no response. Had to buy an extra fitting to rectify the problem. Wanted to return it. Conditions state that returned goods even within 14 days with return authorisation will be rejected. How do you get return authorisation? Email them! Guess what? I did, and no response. Utterly useless. No quibble returns? Forget it. It should say No damned returns!Goods are generally nice, until things go wrong. Then you’re by yourself. And don’t think you will get around it by taking stuff back to the shop if you have a Litecraft store near you. You buy it mail-order, you have to return it the same way. If you live in the Birmingham area, their Erdington store is closing. Wonder why?Avoid.
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