bicyclerichmond.co.uk

5
5 Based on 21 reviews

Bike fit & shoe fitting specialists with a focus on custom bikes and an industry leading workshop...

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Paul Streets
Exceptional Bike Fit Experience with Claire Buttivant at Bicycle

I recently had a bike fit with Claire Buttivant at Bicycle to address a long-standing issue that was preventing me from taking part in longer endurance events: a recurring abscess caused by saddle pressure. My main objective was to reduce pressure in that area to prevent further flare-ups and allow me to ride comfortably over extended distances. Claire approached the challenge with exceptional care and professionalism, taking the time to understand the problem in detail and tailoring the fit to meet my specific needs.Despite the appointment running over time, Claire made sure all necessary adjustments were completed before I left — a testament to her commitment to getting everything right. The range of components available in-store was genuinely impressive, allowing for immediate changes without delay or compromise.As part of the fit, I was also measured and fitted for new Lake cycling shoes and insoles. The difference in comfort and support has been noticeable, and I’m very happy with the outcome.The aftercare was equally excellent. When I suspected a noise from the new components, Claire promptly arranged for a workshop check. It turned out the issue was unrelated to the fit — worn bearings in my front wheel — but Wilf, the mechanic, diagnosed and resolved it efficiently. His expertise and friendly approach were much appreciated.I would highly recommend Claire and the team at Bicycle for anyone considering a bike fit, whether you’re dealing with a specific issue or simply looking to improve comfort and performance. The service is thorough, thoughtful, and backed by real technical know-how.

5
Date of experience: Aug 11, 2025

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