I’ve recommended BIDFTA to a lot of people. I won’t any more after discovering their deceptive practices. After this recent experience, I discovered that BIDFTA has terrible ratings and reviews on the Better Business Bureau, Yelp, Trust Pilot, and Reddit. I recently bought a Hamilton Beach Bread Maker that was listed as “Good Condition”. Before I left the warehouse I tested it. Several of the buttons didn’t work and the mixing paddle, the instructions and all of the accessories were missing. However, according to the manager, Heather (Strongsville, OH), the bread maker still meets their qualifications as “good condition” BECAUSE IT LOOKS LIKE THE PHOTO — a stock image — on the web site! Meanwhile, a gentleman nearby was voicing his complaint that his purchase (I’m not sure what it was), according to the online description, was supposed to come with four pieces, not two. The same manager said he would not get a refund because the photo only showed two pieces.To make matters even more frustrating, their customer service phone number (513) 771-1700 only tells you to visit the FAQ page or email support.
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