Strongsville location. Used to be good and when it wasn't you could get a refund. Not anymore. Bought a toaster oven in good condition and it was a different model and completely used up and filthy!. Waited 20 minutes to talk to a manager that said she couldn't help and then another 10 minutes to talk to another and all she did was plug it in and said it turns on and it's yours. Also purchased an EGO trimmer that was marked New but the battery was missing. Once again was told too bad. Terrible management and completely unprofessional. They also strategically take pictures of items to trick bidders into bidding on good items when just where the pictures end show the true condition of the item. Blurry photos are another tactic that they use. After this experience, my kids were in the bins section and I went to get them. I talked to an employee and he confirmed the shady tactics they use to mislead buyers. Avoid the frustration of this place and look for another auction site, this place is now just a place to throw money away and collect garbage. If you do win something good, chances are that it will be magically missing with no help from staff trying to locate it. I used to recommend this place but not anymore. Beware!
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