Although the product I ordered was backordered and I never got it, when I emailed this company to ask what was happening, I got actual email replies in a timely manner. When the product could not ship in time for me to meet my deadline and I asked for a refund, my money was credited to my account promptly. I would definitely order from this company again...but I'd probably give it a bit more lead-time! Still, I was quite amazed at the excellent customer service. Well-done, bigamart!
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Large retail store specialising in sourcing ‘hard to find’ items.
