Name: bigamart.com
Telephone: 000000000
Rating: 4.5

Michal Ceh Guest

I placed an order with Bigamart on November 22, 2025 (Order #14131944) for the following product: U

I placed an order with Bigamart on November 22, 2025 (Order #14131944) for the following product:

UP rotary dimmer 1000 W – all-in-one – frame with flush-mounted insert + cover (Series G1 pure white)
Quantity: 3 pcs
Total amount paid: $353.97

More than 3 months have passed and the goods were never delivered.

Bigamart repeatedly claimed that the payment was “on hold”, even though the money was already taken. Later, they promised a refund, but no refund was ever sent.

Instead, I only received automated and misleading messages claiming that the refund was “being processed”. They even sent false payment and refund confirmations that never appeared on my bank account.

Financial loss: $353.97
No product, no refund, no real customer support.

Based on my experience:
• goods never delivered
• money never returned
• misleading and false information
• strong indication of a fake or fraudulent webshop

Bigamart is completely untrustworthy.
I strongly warn others: do NOT order from this company unless you want to lose your money.

Date of experience: Jan 30, 2026

Joe Ellsworth Guest

1 month ago

Service-oriented

After initially sending me the incorrect product, Big A Mart took responsive steps in correcting the error and sending me the correct product. They were timely, polite, and service-oriented.

Date of experience: Jan 24, 2026

Cecilia Guest

1 month ago

They went above and beyond to try and…

They went above and beyond to try and help us find exactly what we needed.

Date of experience: Jan 21, 2026

sigalit matza Guest

1 month ago

Customers support

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost. I wrote to Bigmart’s customer support and which accompany the process of reshipping the item until it finally arrived.I got polite and quick feedback to every mail. I felt a genuine effort to solve the problem till it was finally solved.Although the problem with shipment, I strongly recommend the firm due to its customer support service.Sigalit

Date of experience: Jan 20, 2026

Caroline Squires Guest

1 month ago

Stellar customer service.

Stellar customer service.Delayed shipment of product led me to order elsewhere.As a result, Bigamart refunded 25% of my purchase price and still shipped the product.This is a company that I would order from again

Date of experience: Jan 13, 2026

John van Grevenbroek Guest

1 month ago

bwahaha La Prairie Hand cream $ 394,99

bwahaha La Prairie Hand cream $ 394,99in the Netherlands € 90,00 are they out of there minds?

Date of experience: Jan 10, 2026

Rick F Jordan Guest

2 months ago

A product that was not compatible to with our available power supply.

BigaMart's prompt reply to an unfortunate situation was much appreciated.

Date of experience: Jan 02, 2026

Jennifer Sheridan Guest

2 months ago

Extremely responsive customer services

Although the product I ordered was backordered and I never got it, when I emailed this company to ask what was happening, I got actual email replies in a timely manner. When the product could not ship in time for me to meet my deadline and I asked for a refund, my money was credited to my account promptly. I would definitely order from this company again...but I'd probably give it a bit more lead-time! Still, I was quite amazed at the excellent customer service. Well-done, bigamart!