bigbadtoystore.com

3.5
3.5 Based on 101 reviews

Online retailer of Toys, Statues, and Collectibles....

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Frustrating Experience

I hate to be the one to give this a one-star rating, especially since I've ordered quite a bit from this service in the past. I've found their customer support to be challenging when my items arrived with damaged boxes. Now, I'm facing another situation that seems impossible to resolve—I can't even reach out to them because I know they won't help. I ordered a set of figurines, which I was told would arrive in protective packaging. However, when I received the package, it was intact, but the items inside were damaged. This is really disappointing for someone wanting to keep these in mint condition. I spent a lot on these, especially with the high shipping and customs costs from Europe. It feels like I have no options left. They could improve but seem unwilling to do so.

1
Date of experience: Oct 21, 2025

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