Absolutely awful service. I booked a party bus with anything for hire for my 40th who outsourced the services to Big Baller Bus. The party bus did not turn up or even call to say it wasn’t turning up. If I hadn’t of called to find out where the bus was, I would have not known that the party bus wasn’t going to turn up. I had guests come to my house especially to drive into London for my birthday celebrations but instead, we had to make last minute plans to make our way to the train station and we were late for my birthday booking in London. Having spoken to Big Baller Bus on the phone, they apologised and promised to refund my money and to send a complimentary car to collect us from the venue seeing as they had let me down. However, when we went to request a collection, I was told that the manager wouldn’t authorise a collection and that I’d got my money back so that’s the best they could do, despite having promised a collection to make up for ruining my celebration. Having ruined my birthday by not sending the bus I had booked months previously and then getting my hopes up about a collection, it was just disappointment after disappointment. This had been booked months in advance. Absolutely appalling service and a total anticlimax for what should have been a really amazing day. Avoid like the plague!
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Big Baller Bus is a Luxury Transportation Service Devoted To Providing A Bespoke Experience To Our Clientele. Our Services Span Across London & South-East England with A Wide Range Of Tailored Party Packages Available.
Our Services Include: Weddings, Festivals, Concerts, Birthdays, Tours, Proms, Music Shoots, Airport Trips, Hen & Stag Parties, Luxury Travel & Concierge, Date Nights & Nights Out. See more
