Review Time
This service is highly unsatisfactory. After dealing with a very aggressive salesperson who guaranteed an unmatched experience, we were met with a filthy 20-year-old minibus featuring sticky leather seats. Instead of the promised three bottles of prosecco for our group of 16, we received just one. The TV and karaoke machine were both non-functional, and despite the driver's assurance that they would be fixed during our return journey, that did not happen. Following my complaints, I was ignored for over a month, receiving numerous excuses for the lack of follow-up. The customer service was appalling! I would not recommend this service and will certainly not use it again.
Completely appalled by this service. We booked a party bus for my daughter's 18th birthday, and it was unacceptable—filthy and with nothing functioning despite promises of a great experience. After a month of complaints, we were informed that the original bus had broken down, which explained the poor condition of the bus we received. Avoid disappointment and steer clear of this service. The sales team is persistent until the booking is made, but customer support vanishes afterward. It ruined my daughter's special day.
This service is awful. After dealing with a very aggressive salesperson who promised an unparalleled experience, we received a 20-year-old minibus that was filthy and had sticky seats. We were supposed to have three bottles of prosecco for 16 people, but only one was provided. The TV and karaoke machine were both non-functional. The driver assured us it would be fixed for the return trip, but it wasn't. After complaining, I was ignored for over a month with various excuses for the lack of response. Terrible customer service! I would not recommend this service and will never use it again.
I had an excellent experience from start to finish. I booked for a group outing and couldn't have asked for better service. The vehicle was clean, punctual, and very comfortable. Communication before and during the trip was smooth and stress-free. I highly recommend this service for anyone seeking reliable and luxurious group transport. I will definitely be booking again.
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Big Baller Bus is a Luxury Transportation Service Devoted To Providing A Bespoke Experience To Our Clientele. Our Services Span Across London & South-East England with A Wide Range Of Tailored Party Packages Available.
Our Services Include: Weddings, Festivals, Concerts, Birthdays, Tours, Proms, Music Shoots, Airport Trips, Hen & Stag Parties, Luxury Travel & Concierge, Date Nights & Nights Out. See more
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