My family has been fostering dogs for various rescues, typically small breeds, but we recently took in a large senior female in urgent need. Anticipating her arrival, I ordered a bed well ahead of time since it came highly recommended. However, a few days before her arrival, the bed had still not arrived. When I reached out to the company, they claimed UPS had delivered it, but it never reached me. With only three days left until Daisy's arrival, I had no choice but to purchase a bed locally. The company filed a claim with UPS, and after responding to their email, they insisted I hadn’t communicated back. They continue to provide no assistance, which puts a significant strain on my budget. As a single mom with a medically fragile child, I’ve shared my situation with them. Managing finances is already challenging with our other two fosters. Just a heads-up about their response when their delivery service fails.
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