Review Time
My family has been fostering dogs for various rescues, typically small breeds, but we recently took in a large senior female in urgent need. Anticipating her arrival, I ordered a bed well ahead of time since it came highly recommended. However, a few days before her arrival, the bed had still not arrived. When I reached out to the company, they claimed UPS had delivered it, but it never reached me. With only three days left until Daisy's arrival, I had no choice but to purchase a bed locally. The company filed a claim with UPS, and after responding to their email, they insisted I hadn’t communicated back. They continue to provide no assistance, which puts a significant strain on my budget. As a single mom with a medically fragile child, I’ve shared my situation with them. Managing finances is already challenging with our other two fosters. Just a heads-up about their response when their delivery service fails.
Great quality dog beds, helpful customer service assistance, and timely delivery of their products. My dogs enjoy these beds.I have ordered dog beds twice from Big Barker; once in 2021 when I ordered two Junior dog beds, and once in 2024 when I ordered a large orthopedic sofa dog beds. Even though Big Barker markets their products for big dogs, my two miniature schnauzers and chihuahua-mix enjoy the beds. The beds have thick comfortable cushioning with head rests, and the orthopedic bed has three-sided cushions and the temperature adjusting insert. The dogs double up on the large bed and they rotate using the junior beds. My dogs like the beds so much that I’m considering on buying another bed because you can never have too many dog beds, or dogs for that matter. Highly recommend this company. I hope they keep of the quality of their products and customer service.
Such high quality beds! They may be a bit more expensive, but it's the only bed your dog will ever need. Especially with a ten year warranty. It'll save you so much money in the long run rather than buying cheap beds every 6 months that don't even support your dog in the first place!
I had ordered a Big Barker bed years ago. It was starting to compress and my aging mastiff wasn't getting much good out of it. I contacted Big Barker and sent pictures of the bed. Next thing I knew, there was a NEW UPGRADED bed in the mail!!!! It turned out that I needed a larger size. Before I even returned the other one, they had sent a NEW bed!!! This company is amazing. The beds are awesome and the staff are courteous, friendly and extremely helpful. BEST DOG BEDS EVER MADE!!!!!!! They are truly committed to customer satisfaction and take pride in their company and their product. As they should! Well done!
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