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I joined Big Business Events with genuine excitement and high expectations. The whole reason I inves

I joined Big Business Events with genuine excitement and high expectations. The whole reason I invested in this training was to gain support, structure, and guidance for my business. Unfortunately, what I experienced was the exact opposite.

From the very beginning, there was no clear date, location, or schedule provided for the event I purchased. I was told that details would be shared “in good time” and that attendees would be kept updated. That never happened.

After purchasing, I followed up politely via email to ask for basic information dates, times, and location so I could coordinate with my partner, book accommodation, and plan my work schedule. I received no response. I followed up again. Still nothing. I tried calling, only to find the voicemail full. I emailed again. Silence.

Despite this lack of communication, the second part of the payment was taken, yet I still had no idea where or when the event was actually happening.

Over the course of nearly three weeks, I sent multiple emails (well over ten in total) to different email addresses, including direct contacts and the general office email. I repeatedly explained that I couldn’t plan accommodation or work without this information. The event was getting closer and closer, and I was left completely in the dark.

What made this especially frustrating is that the content of the training itself emphasizes concepts like “Speed to Lead” and the importance of timely communication yet the organization failed at the most basic level of customer service.

Eventually, after weeks of chasing and reaching a point where I honestly felt exhausted and fed up, I requested a refund because I simply couldn’t keep chasing information about something I had already paid for. Only then — suddenly — the event details were sent. At the very last minute. Far too late to organize accommodation, adjust work commitments, or attend.

This made it feel like communication only happened when money was at risk, not when a customer genuinely needed support.

What started as excitement turned into frustration, disappointment, and anger. I felt completely ignored and undervalued as a customer. If I can’t even get a response to an email before the event, it seriously raises concerns about what kind of support exists during or after the program.

The most ironic part is that I joined these events specifically to receive support in my business yet I couldn’t even get a basic reply or event details despite repeated follow-ups.

To this day, even refund-related communication has been slow and unclear, adding further frustration to an already poor experience.

I truly wanted this to be a positive journey and was even planning to continue into further programs, but the lack of communication and professionalism has completely shaken my confidence.

Taking payment without providing essential information, ignoring repeated emails, and only responding when cancellation is requested is not acceptable.

I would strongly caution anyone considering Big Business Events to think carefully about whether they are comfortable chasing basic information for weeks after paying. No Customer service and No communication after I have paid around £6000 in total. And havent got even basic customer support . And I still have not got the refund or been introduced to their complaint procedure, the only reason leaving this review is hopefully that someone reads it before we escalate it further.

Date of experience: Feb 05, 2026