Booked Big Bus Tours 2 day pass in January for myself, my husband and 2 children I also booked the Night tour at the same time. We have travelled over from N.I. to receive a message this morning saying that 18 of the stops have been removed from the route and that the night tour has been cancelled. When I contacted them asking for a refund they said that they have a non refund policy. When I pointed out that this was in fact their error as there was no way they didn't know that the big bike ride was happening before this morning and that their policy states that a full refund will be issued if 24 hours notice was given and that I wasnt given 24 hours they forwarded my request onto the refunds team and that I would receive an answer in 7 to 14 days! I think this is absolutely disgraceful and now have to try and work out what transport we can us last minute, not to mention I have to try and find the money to do so. Absolutely appalling costumer service!
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Our London bus tours present the capital's crown jewels, with endless chances to hop on, hop off and explore. Glimpse the Queen at Buckingham Palace, set your watch by Big Ben, or take a leisurely spin on the London Eye. The city is your kingdom with Big Bus Tours.
