Despite my hesitation, I gave the company one last opportunity to improve, but they completely failed and refused to take accountability. I've placed four orders, each with issues. One never arrived, another had the wrong item, and one stalled for weeks with no resolution. The latest was marked as 'shipped' just by generating a label, yet nothing was actually sent. When I noticed the recurring problems, I requested to cancel the last order, but the company denied it, claiming it was 'processed.' Their definition of processed appears to be creating a non-functional shipping label, as there is no movement on the shipment. What makes this feel like a scam is that despite my explicit request to disengage, they still charged their service fee. They refuse to cancel the order, deny a refund for the fee, and evade responsibility while no real service has been provided. If charging for a non-functional service, refusing cancellations, and hiding behind technicalities while nothing is shipped isn't scam-like behavior, I don't know what is. Customer support is nearly unusable. Phone calls are disconnected, and written support is largely automated. The only time I received a human response was when I demanded account termination, and that reply lacked empathy and offered only a cold refusal. The company does not understand logistics, customer service, or accountability. This is not a supplier; it is a liability. If this review helps even one business avoid wasting time, money, and trust on this company, then it has fulfilled its purpose.
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BigBuy es una plataforma mayorista B2B especializada en abastecer de multitud de productos a clientes que venden en el canal online por toda Europa.
Somos especialistas en Dropshipping y en la venta al por mayor de grandes cantidades. La ventaja competitiva de BigBuy son sus servicios de valor añadido, su logística avanzada y su potente tecnología.
