Review Time
BigBuy is a shocking, shocking, company with incredibly poor leadership. The endless integration issues with Shopify are so many, its astounding. Wrong images, wrong titles, wrong descriptions, over and over again. You need a whole team of people to fix BigBuys problems for them. They dont reply to emails, and when they do they just apologise saying thanks for making their platform better, as if its my job to do so. To add insult to injury, they dont deliver your products either. I placed and paid for an order 15 days ago. Still to date, ZERO tracking information, and the product has not even left their warehouse. I have followed up on email 7 times, and all on deaf ears with no replies, no solutions, no nothing. This is a disastrous company that takes no accountability for the woeful platform. Their Shopify integration is completly broken. Their customer service is non existent. Ive even emailed their Directors weeks back, and was met with silence. Use them at your PERIL!
Despite my hesitation, I gave the company one last opportunity to improve, but they completely failed and refused to take accountability. I've placed four orders, each with issues. One never arrived, another had the wrong item, and one stalled for weeks with no resolution. The latest was marked as 'shipped' just by generating a label, yet nothing was actually sent. When I noticed the recurring problems, I requested to cancel the last order, but the company denied it, claiming it was 'processed.' Their definition of processed appears to be creating a non-functional shipping label, as there is no movement on the shipment. What makes this feel like a scam is that despite my explicit request to disengage, they still charged their service fee. They refuse to cancel the order, deny a refund for the fee, and evade responsibility while no real service has been provided. If charging for a non-functional service, refusing cancellations, and hiding behind technicalities while nothing is shipped isn't scam-like behavior, I don't know what is. Customer support is nearly unusable. Phone calls are disconnected, and written support is largely automated. The only time I received a human response was when I demanded account termination, and that reply lacked empathy and offered only a cold refusal. The company does not understand logistics, customer service, or accountability. This is not a supplier; it is a liability. If this review helps even one business avoid wasting time, money, and trust on this company, then it has fulfilled its purpose.
Despite my better judgment, I decided to give the company one last opportunity to prove themselves. They failed completely and once again avoided taking responsibility. I have placed four orders, and every single one has encountered issues. One order never arrived. Another contained the wrong item. A third stalled for weeks without resolution. The most recent order was marked as 'shipped' simply by generating a shipping label, yet days later, nothing has actually been dispatched. Noticing the same pattern repeating, I requested immediate cancellation of the latest order. The company refused, stating it had already been 'processed.' Their definition of processed seems to be creating an inactive or fake shipping label, as the shipment shows no movement and has clearly not been handed to any carrier. What elevates this from incompetence to scam-like behavior is that despite my clear request to sever ties, they still charged their service fee. They refuse to cancel the order, deny a refund for the fee, and evade responsibility—all while no actual service has been rendered. If charging for a non-functional service, refusing cancellations, and hiding behind technicalities while nothing is shipped isn't scam-like behavior, I don't know what is. Customer support is practically unusable. Phone calls get disconnected. Written support is mainly automated responses. The only time a real person responded was when I demanded account termination, and that reply showed no empathy, only a cold refusal. The company lacks understanding of logistics. They lack understanding of customer service. They do not take responsibility. This is not a supplier; it is a liability. If this review helps even one business avoid wasting time, money, and customer trust on this company, then it has achieved its purpose.
The support team addressed my case in a professional and transparent manner. Despite some limitations regarding tax registration from my country, they communicated clearly, explained the situation in detail, and provided a fair solution by extending my subscription at no cost. I appreciate the support, clear communication, and their commitment to fostering a long-term relationship.
As a professional in Greece, I am thoroughly disappointed with the services provided. There are significant delays both in order preparation and from the shipping companies recommended by the company. Many electronic products received were defective, and the warranty process is quite challenging. If you're considering a professional investment, it's not worth it and may create more issues than benefits. Additionally, there is no human support for professional issues; responses come from automated systems. After four years of collaboration, I have little positive to report. There is anxiety about order receipt, whether items will arrive correctly, and if the products will be functional. While the variety of products and categories is commendable, management of these aspects is lacking. If improvements are made in management and delays, I would be willing to work with them again.
As a B2B customer for nearly five years, I can confidently say this is the worst wholesale company I have ever encountered. If you value your business, it's best to avoid them. Don't be misled by the positive reviews; they manipulate people into rating them for trivial matters.
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BigBuy es una plataforma mayorista B2B especializada en abastecer de multitud de productos a clientes que venden en el canal online por toda Europa.
Somos especialistas en Dropshipping y en la venta al por mayor de grandes cantidades. La ventaja competitiva de BigBuy son sus servicios de valor añadido, su logística avanzada y su potente tecnología.
