Avoid big car world Leicester like the plague.
I’ve had an absolute nightmare with this company. From the moment I got the car, everything went downhill. I was dealing with someone called ray.
I was told the car would be ready for collection once I signed the documents, so I travelled all the way from Manchester to Leicester. I arrived at 11am and didn’t leave the dealership until 7pm because the car wasn’t ready. An entire day wasted.
When I finally saw the car, the condition was shocking. The interior was in a terrible state, and there were scratches all over the exterior that were never shown or mentioned on the Zuto website.
It gets worse — I was told the admin fee would be waived, but when it came down to it, I was forced to pay it anyway. Completely misleading.
To top it all off, the car didn’t even start in their own car park. They had to charge the battery just so I could drive away, and then we broke down on the motorway shortly after leaving.
I’ve since tried to return the car, but the company is refusing to accept it, despite the widely known 14-day return period. At this point, my biggest regret is ever dealing with big car world . I should have gone elsewhere.
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BCM Group was established in 2013 and consists of 3 used car dealerships in Leicestershire with the latest addition and flagship site Big Car World, BCM Group have access to over 350 vehicles in group stock.
Our staff are well trained professionals providing an unrivalled customer experience with in-depth knowledge of the motor trade and the finance packages we offer. We provide a first-class customer experience offering the ability to apply for finance and purchase a car direct from our web site with nationwide delivery or via a one of our 3 retail sites.
Big Car World & BCM Group work closely with accredited lenders such as MotoNovo Finance, Close & Oodle with access to several flexible low interest finance products to suit your plan and budget. All of our vehicles are ready for same day drive away and will be fully prepared and undergo a multi-point vehicle inspection.See more
