Exercise caution. In my experience, the service is not well equipped to accommodate clients looking to scale back or manage expenses. They are eager to add services but much less cooperative when it comes to removing them. The usual response to any request for reduction tends to be a push for a new long-term contract, rather than a sincere effort to modify the existing agreement. Sales are quick and responsive when upselling, but once you request to cut anything from the scope, the pace slows and it becomes challenging to receive a clear decision. It often feels like no one has the authority to approve a reduction unless it involves committing to another multi-year deal. If flexibility or cost control is your priority, this may not be the right choice. They facilitate increasing spending but complicate the process of decreasing it.
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