I manage a large retail warehouse and sought advice on shelving units from the company's so-called experts. After joining a live chat on their website, I was instructed to email my requirements. When I called for further discussion, I encountered a rude and disinterested representative who insisted I provide product codes to receive assistance. The environment during the call seemed chaotic, and I felt completely disregarded. I had to seek help elsewhere, which turned out to be a blessing as I received valuable guidance. Unfortunately, this experience left me dissatisfied.
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