bigdug.co.uk

4.2
4.2 Based on 61 reviews

...

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Average Rating

4.2

/
5

61 Reviews

5 Star
67%
4 Star
11%
3 Star
8%
2 Star
3%
1 Star
10%

All Reviews

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Review Time

Cemauri
Decent shelving after assembly, but challenging to fit together.

The shelving works well once assembled, but the process was quite tricky as it was difficult to fit the pieces into the designated holes. I remember having a much simpler clip system with similar products in the past, but these shelves were notably harder to construct. Each unit took us about an hour and a half to complete.

3
Date of experience: Jan 23, 2026
Davy Walker
Decent shelving after assembly, but challenging to fit together.

The shelving works well once assembled, but the process was quite tricky as it was difficult to fit the pieces into the designated holes. I remember having a much simpler clip system with similar products in the past, but these shelves were notably harder to construct. Each unit took us about an hour and a half to complete.

3
Date of experience: Jan 23, 2026
Pallet truck failure with no available repair parts

The pallet truck I purchased has broken down after minimal use over three years. A seal or similar component has failed, and the company does not have replacement parts available. I genuinely advise against making this purchase. Consider spending a bit more on a more durable product to avoid wasting your money. There are many others who have had the same experience, and it's evident from various reviews.

1
Date of experience: Jan 23, 2026
Lincoln R.
Excellent quality at a great price.

I ordered two dozen recycled euro containers in various sizes. They are of very good quality and offered at an exceptional price. I received updates on my order throughout the process, and it arrived on schedule. One box was damaged during delivery, but it was promptly replaced without any hassle. I'm pleased to have found this supplier, as they cater to all my needs with a range of sizes available. Fantastic service.

5
Date of experience: Jan 21, 2026
Denise Price
Fantastic experience with my first purchase.

This was my initial experience buying from the company, and I can’t recommend them highly enough: the website is user-friendly, there are great products available, excellent bargains, a straightforward buying process, and quick delivery within three days. Assembly was simple at home. Overall, a great company with impressive products.

5
Date of experience: Jan 16, 2026
AS19
High-quality products at competitive prices.

I was impressed with the quality of the products and the prompt delivery.

5
Date of experience: Jan 13, 2026
Taylor
Good variety, but watch out for additional costs.

The selection of products is commendable. I ordered an 8 tread step ladder, which arrived quickly and was well packaged with good communication from the courier. I rated it four stars because the initial price did not include VAT, which should be standard for retail, and the delivery charges significantly increased the total cost.

4
Date of experience: Nov 19, 2025
RC86
Disappointing support from the so-called experts.

I manage a large retail warehouse and sought advice on shelving units from the company's so-called experts. After joining a live chat on their website, I was instructed to email my requirements. When I called for further discussion, I encountered a rude and disinterested representative who insisted I provide product codes to receive assistance. The environment during the call seemed chaotic, and I felt completely disregarded. I had to seek help elsewhere, which turned out to be a blessing as I received valuable guidance. Unfortunately, this experience left me dissatisfied.

1
Date of experience: Nov 18, 2025
Angus Butler
Fantastic product, very well made.

After trying another type of racking that was unsatisfactory, I decided to give this company a chance after seeing their industrial-style racking at a friend's place. I am extremely pleased with my purchase; it was easy to assemble and very sturdy. I will be ordering more soon.

5
Date of experience: Nov 13, 2025
Stewart Lewis
Outstanding products and service.

I purchased a garage tile floor deal from the company and was impressed by the high quality of the flooring, even in the value range. The delivery was exceptionally fast, and the product was easy to install, coming with a complimentary mallet. It was the best value I could find. I completed the installation in about two hours, and it looks fantastic. The customer service was also excellent; I highly recommend the team for flooring and storage solutions.

5
Date of experience: Nov 11, 2025

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