I waited months for my custom ear pieces to arrive, and when they finally did, they didn’t fit at all—even after having my impressions professionally taken. When I contacted customer service for assistance, their “solution” was for me to buy a tool and modify them myself. It's shocking that a company specializing in custom medical-grade products thinks DIY adjustments are acceptable. For the price and wait, I expected a professional product and support. Instead, I’m left with unusable ear pieces and advice that feels unsafe. I cannot recommend.
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Big Ear supplies custom earplugs according to the needs of an individual customer. We provide on-site custom hearing protection services.
