I waited several months for my custom ear pieces to arrive, and when they finally did, they didn’t fit at all—even after having my impressions professionally taken at my doctor’s office. When I contacted customer support for assistance, their suggested “solution” was for me to purchase a tool and modify them myself until they fit. I find it hard to believe that a company offering custom medical-grade products considers DIY adjustments an acceptable resolution; it was honestly surprising. Given the cost and the lengthy wait, I expected a high-quality product and adequate support. Instead, I’m left with unusable ear pieces and advice that feels unsafe. I would not recommend this service.
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Big Ear supplies custom earplugs according to the needs of an individual customer. We provide on-site custom hearing protection services.
