Once again, I'm facing delays with the delivery of the so-called Special CDs. I've been waiting nearly 18 months for the 60th special ordered back in February. It wasn't clear at the time of ordering that it would take this long. They mentioned November for the last release, but yet again, there's another delay. I understand the importance of getting production right, but after previous delays, one would expect better management of production timelines. Customer service is minimal, and not all customers prefer downloads; many still want physical CDs for their collections. While the stories are great, the customer care is lacking. It's time for the company to sort out its production and distribution processes.
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Big Finish Productions is a British company that produces books and audio plays based, primarily, on cult science fiction properties.
