Review Time
I attempted multiple times to place an order through their website, only to be met with a frustrating and condescending error message each time. How can a website not even include a shopping basket icon for checking items? Other platforms manage this seamlessly, yet they fail. They are quick to engage on social media and send emails, but can't seem to create a user-friendly website. It's concerning to think about how many potential customers they lose annually due to this issue. Additionally, one has to wonder about the security of card information when the website is so poorly designed. Save yourself the trouble and look for their items elsewhere; I found what I wanted on another platform at the same price without any hassle.
I attempted to place an order through the website multiple times, only to be met with frustrating and condescending error messages each time. It's puzzling how a website can lack a basic shopping basket icon for checking added items, especially when every other platform manages to include one. While they are quick to engage on social media and send emails, their website is far from user-friendly. I can't help but wonder how many potential customers give up each year due to these issues. Additionally, I question the safety of card information given the website's poor functionality. I recommend finding their products elsewhere to avoid the hassle.
This is a dependable service; all my orders have been shipped promptly and arrived surprisingly fast, considering I'm located on the opposite side of the globe. My main concern is the pricing, which feels steep and lacks transparency. As a non-UK customer, I anticipated higher shipping costs, but the unexpected $10 'per order fee' isn't clearly communicated until checkout. Also, the discontinuation of CD repressing is disappointing, as 'download only' options diminish the experience. I'm willing to spend money here, but if I can't get a CD version, I might turn to other sellers.
I searched for the Robin Hood Complete Series audiobooks and discovered that a digital download was available from a site I hadn't used before. I went from a Google search to playing the files on my PC in under five minutes. Thank you for such a smooth experience! I'm thrilled to have these files to keep.
Once again, I'm facing delays with the delivery of the so-called Special CDs. I've been waiting nearly 18 months for the 60th special ordered back in February. It wasn't clear at the time of ordering that it would take this long. They mentioned November for the last release, but yet again, there's another delay. I understand the importance of getting production right, but after previous delays, one would expect better management of production timelines. Customer service is minimal, and not all customers prefer downloads; many still want physical CDs for their collections. While the stories are great, the customer care is lacking. It's time for the company to sort out its production and distribution processes.
They create fantastic audio dramas, but there's often confusion between different ranges. Following one series might require listening to others to fully grasp the plots. Customer service is poor; if you don't need to reach out to them, everything is fine.
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Big Finish Productions is a British company that produces books and audio plays based, primarily, on cult science fiction properties.
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