bigfinish.com

3.9
3.9 Based on 15 reviews

Big Finish Productions is a British company that produces books and audio plays based, primarily, on cult science fiction properties....

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Average Rating

3.9

/
5

15 Reviews

5 Star
56%
4 Star
13%
3 Star
0%
2 Star
13%
1 Star
19%

All Reviews

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Review Time

Louella Bell
Frustrating Experience with the Website

I attempted multiple times to place an order through their website, only to be met with a frustrating and condescending error message each time. How can a website not even include a shopping basket icon for checking items? Other platforms manage this seamlessly, yet they fail. They are quick to engage on social media and send emails, but can't seem to create a user-friendly website. It's concerning to think about how many potential customers they lose annually due to this issue. Additionally, one has to wonder about the security of card information when the website is so poorly designed. Save yourself the trouble and look for their items elsewhere; I found what I wanted on another platform at the same price without any hassle.

1
Date of experience: Jan 24, 2026
MB62
Customer service leaves much to be desired

I attempted to place an order through the website multiple times, only to be met with frustrating and condescending error messages each time. It's puzzling how a website can lack a basic shopping basket icon for checking added items, especially when every other platform manages to include one. While they are quick to engage on social media and send emails, their website is far from user-friendly. I can't help but wonder how many potential customers give up each year due to these issues. Additionally, I question the safety of card information given the website's poor functionality. I recommend finding their products elsewhere to avoid the hassle.

1
Date of experience: Jan 24, 2026
Emily
Reliable service with caveats

This is a dependable service; all my orders have been shipped promptly and arrived surprisingly fast, considering I'm located on the opposite side of the globe. My main concern is the pricing, which feels steep and lacks transparency. As a non-UK customer, I anticipated higher shipping costs, but the unexpected $10 'per order fee' isn't clearly communicated until checkout. Also, the discontinuation of CD repressing is disappointing, as 'download only' options diminish the experience. I'm willing to spend money here, but if I can't get a CD version, I might turn to other sellers.

4
Date of experience: Jan 16, 2026
Joan A.
Effortless experience

The process was quick and straightforward—finding, purchasing, and downloading was seamless. I was enjoying the content within just five minutes of visiting the site. Another successful flash sale, much appreciated!

5
Date of experience: Oct 04, 2025
_Sills_91
Smooth digital download experience

I searched for the Robin Hood Complete Series audiobooks and discovered that a digital download was available from a site I hadn't used before. I went from a Google search to playing the files on my PC in under five minutes. Thank you for such a smooth experience! I'm thrilled to have these files to keep.

5
Date of experience: Jul 02, 2025
Hector W.
Consistent delays

Once again, I'm facing delays with the delivery of the so-called Special CDs. I've been waiting nearly 18 months for the 60th special ordered back in February. It wasn't clear at the time of ordering that it would take this long. They mentioned November for the last release, but yet again, there's another delay. I understand the importance of getting production right, but after previous delays, one would expect better management of production timelines. Customer service is minimal, and not all customers prefer downloads; many still want physical CDs for their collections. While the stories are great, the customer care is lacking. It's time for the company to sort out its production and distribution processes.

1
Date of experience: Nov 28, 2024
Pearl Clark
Website and app issues persist

The product quality is good. Unfortunately, the website has been inaccessible for over a month, and purchased items are no longer appearing. I advise against making any purchases at this time.

2
Date of experience: Sep 24, 2024
HiSweez82
Consistently high quality

I've consistently found this service to deliver high-quality productions. When compared to other audio offerings, including those from major networks, their work stands out as superior. I have nothing but positive feedback.

5
Date of experience: Jul 29, 2024
DR35
Excited for more

The Torchwood ascension arrived perfectly. I plan to pre-order more audio CDs in the future.

5
Date of experience: Jul 12, 2024
Idilion
Impressive audio dramas, but customer service is lacking

They create fantastic audio dramas, but there's often confusion between different ranges. Following one series might require listening to others to fully grasp the plots. Customer service is poor; if you don't need to reach out to them, everything is fine.

2
Date of experience: Aug 10, 2023

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Business Details

  • Big Finish Productions is a British company that produces books and audio plays based, primarily, on cult science fiction properties.

  • language https://www.bigfinish.com

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