I purchased a car from Big Motoring World Wimbledon in February. I waited for 45 to be seen, even though I had booked an appointment. While I was waiting, there were about 6 sales people wondering round and chatting to other colleagues. Not once did someone come over and see to me, I even asked the man on reception how long it would be and every time I was told 5 minutes. The salesman who approached us, took me to the car I was due to test drive and didn’t even know how to turn it on, told me it didn’t have apple car play and had no knowledge of the battery health. The ‘sales’ element was non existent.
Once I had found a car I liked, I asked to proceed the process and then all of a sudden the salesman came alive trying to sell me the extended warranty. I had to repeat myself 3 times saying I wasn’t interested. It was a good job I had done my own research on what I needed and was a good deal.
2 months after purchasing the car, I’ve had a fault come up. With the extended warranty you get as part of the purchase, I have made a claim and I am STILL waiting to hear back. Thank goodness I didn’t purchase it!
Luckily I knew what I was searching for when going in but I can imagine for someone who is just browsing the whole experience would have been a let down and frustrating.
I wouldn’t use big motoring world again in the future.
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