I had a pre-booked appointment with Big Motoring World, but I was not seen until two hours later. In hindsight, this should have been the first warning sign.
When I finally test drove the vehicle, the radio was turned up loudly and it was raining heavily, which unfortunately masked any potential mechanical noise. After purchasing and taking the car home, I discovered a significant and unacceptable loud noise every time I applied the brakes.
I contacted the aftercare team immediately and was advised to take the vehicle to Kwik Fit for a brake inspection. I did so and promptly forwarded their diagnostic report and quotation. This was disregarded, and I was told photographs were required. The company then arranged for the vehicle to be inspected by another garage. The second independent mechanic diagnosed the exact same fault as Kwik Fit.
Despite two consistent professional diagnoses, the aftercare team ignored the findings and instead booked the vehicle in for brake greasing. Both mechanics and I clearly explained that this would not resolve the underlying defect, yet I was required to make a third visit, causing further inconvenience. As expected, the fault remained unresolved after the greasing.
I am now being ignored by the company, with emails going unanswered.
Under the Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and as described. As the fault was present at the time of sale and has not been repaired within a reasonable time or without significant inconvenience, I have exercised my short-term right to reject the vehicle within 30 days of purchase and requested a full refund.
I am extremely disappointed with the handling of this matter and the lack of accountability shown throughout the process.
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