I am extremely disappointed with the post-sale service at Big Motoring World. I am currently owed around £1921 for a refund on the Warranty and Extras which was confirmed in writing by their team on 09.02.2026
Despite having clear email evidence that the refund is "allowed" and "approved," the money has not been returned. Instead the bank accounts provided to them by my finance team have "bounced" the payment back. I've now given them my details and while being promised to be in my account yesterday, nothing has arrived.
I have sent multiple follow-ups and even issued a formal deadline for payment, which has been completely ignored.
It is unacceptable that a company of this size acknowledges a debt to a customer but refuses to pay it back. I have now been forced to:
Open a Section 75 claim with my car finance provider (who are jointly liable).
Prepare a formal complaint for the Financial Ombudsman Service.
If you are considering buying a car here, be aware that while they are quick to take your money for "extras," they are incredibly slow (or non-existent) when it comes to returning it.
Due to the after sales team being useless, I don't believe I will ever buy a car here again.
Not to mention my wife who was sold a car and the brake broke a week later.
Con artists
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