Heather's performance as manager at Big O Tires is not meeting expectations due to unprofessional behavior affecting her leadership. The behavior includes lengthy personal calls after hours, inappropriate language, and derogatory comments about staff and customers. The store has potential but is hindered by management issues. Employees are frequently denied breaks and lunches and treated unprofessionally, contributing to high turnover. The requirement for employees to work beyond store hours daily indicates poor management. I suggest upper management look closely at Heather's management skills. Big O could be profitable and a pleasant work environment with a more experienced and educated manager.
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