A $12 inspection turned into over $1500 in damages. I went in for a basic inspection so I could update my tags. They told me about the couple things that needed fixed like my wipers so it would pass inspection. I went ahead and had them fix the issues. In the process, I was told it would be about 10 more minutes. Almost an hour later my car was backed in and was the only car backed in the parking lot. The poor girl behind the counter couldn’t find my keys and I finally told them I was going out to my car one way or another. It turns out they backed in my car to hide the damage they did from backing it into another vehicle. The manager was very unprofessional with how he dealt with us by letting me sit in the lobby for as long as he did not letting me know about any damages until he was ready to shuffle me out the door. I got the three quotes required and spent almost 3 days of my time trying to fix what they did. After I turned in the quotes, I told them I would prefer to be cut a check instead of using one of the places that quoted me the price (my choice). The manager told me that if he has to pay for my bumper, he will be sending it to a shop. I informed him I brought in a whole car for a $12 inspection and he has no grounds to stand when he not only wrecked my car, but tried to hide the fact that he did it. We ended up getting the regional manager involved, who is very professional however his communication skills in setting deadlines are definitely not his strongest skills. We had to move the deadline on my check three times(3 weeks) and I was told it would be overnighted to me. It was sent priority and it wasn’t sent until I told him I had not received it yet. It seems like lying and dishonesty are also really Big character traits to be in management at Big O. I will not be using this shop or company again and I really do hope the city of Branson does take some action so our citizens don’t have to keep going through this. By the way, when I went to cash the check at the bank the teller informed me this was either the seventh or eighth check from damages that this location has done THIS YEAR. Good job for being the worst part of the best city in Missouri.
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