I am filing a complaint regarding repeated negative experiences at a Big O Tires location in College Station, TX. Over multiple visits, I experienced unprofessional behavior from front desk staff, poor communication, and the need to call repeatedly just to request basic service or follow up. Staff attitude was dismissive and at times confrontational. I was also repeatedly pressured to approve additional repairs and replacements that I did not request, and the pricing was inconsistent with previous quotes, which caused confusion and frustration. More concerning, during a prior oil change service, my vehicle was returned with an oil leak, raising serious concerns about technical competence and attention to detail. Due to the combination of aggressive upselling, inconsistent pricing, unprofessional conduct, and poor workmanship, I no longer trust this location and believe these practices are unacceptable for a professional automotive service provider.
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