bigotires.com

Do Not Go There

The low tire pressure light came on and I drove 3 blocks to inflate, and the light went off. I then drove 7.2 miles to Big O Tire, located at 7622 Wornell Rd., Kansas City, MO 64114, the light was still off and tire inflated. Upon arrival, I was told 1-person was ahead of me and would take less than 1-hour. After 2.5 hours I approached the counter and told the mechanic failed to bring the ticket to the counter and how the tire could not be fixed, because the sidewall had been damaged because I drove it flat. They wanted to sell me a tire for $124.99, installation package-$25.00, tire disposal-$4.50, tire tax-$0.50 and tire protection plan-$20.00 for a total of $174.99. When I left, the tire was still inflated, and the low tire pressure light was on. I then went to another tire shop, and they found a nail in the tire and fixed it for $20.00. Several days later the low-pressure light has not returned and the tire was fixed. I had to return because they had given me someone else’s invoice. Prior to this time, I was there to have my rear brakes checked and was told I needed pads, rotors and other parts. Took it elsewhere and was told I only needed pads. The cost of their pads was double the cost and the labor they wanted to charge was $50.00 more than what I paid. As for the tune up quoted, they listed 3 things that I needed, fuel injection kit-$119.00, plugs-$159.96, ignition coil-$999.96, for a total of parts to cost $1,453.91, and the fuel service labor-$80.00, and tune electronic labor-$195.00, for $275.00 for a total of $1728.91 is ridiculous, as I was told from 2-other shops that I just need the plugs and maybe the coils. The price of their parts are double the amount if purchased elsewhere. I hate that I did not read their bad reviews before I went, and I will not return nor recommend them.

Date of experience: Jan 16, 2026