bigotires.com

Intimidation/Bait-And-Switch

On October 20, 2025, I went to Big O Tires in Orem on State Street and was subjected to a ridiculous bait-and-switch scam by Big O employees whose conduct demonstrated defensiveness/knowledge what they were doing is wrongful/unlawful. I called and spoke to Randy before arriving, explaining that my brake pads sounded like they were rubbing or scratching, and that I thought I may need new brake pads (on my 2018 Travato, a Dodge Ram 3500 Promaster with Winnie build out). I arrived and Randy gave me a bid of $1600 which seemed like a lot, but he stated that my brake pads and rotors were in need of replacement and that a caliper was “stuck.” He said my Ram brakes pads etc. cost more than most cars . . . then came back with a new estimate of $1719.70 in writing, stating that he “forgot” to add a charge. He drew a large, bold line under $1719.70, in black ink indicating the “bottom line,” total charge for the work. I reluctantly agreed to pay $1719.70, but it seemed odd that he “forgot” a charge when he does this daily. The work began and Randy left. When the work was done, Trevor handed me a bill for $1878.97. I said this is not the amount I agreed to pay, and that Big O employees changed the amount twice, increasing it by nearly $300 in an apparent bait-and-switch maneuver. Trevor tried telling me the increase was due to sales tax, then showed me the “bottom line” document Randy had shown me and someone had taken a blue ink pen and written “+ tax” just below the $1719.70 that Randy had boldly underlined with black ink as the bottom line. I pointed out that someone else had added the “+ tax” after I agreed to the $1719.70 total and that they hadn’t even bothered to use the same color of pen, then tried to tell me that the “+ tax” had been there all along. It was not; had it been there I would have asked for the real total, bottom line. I told Trevor this was inappropriate behavior by the Big O employees, and someone had obviously added (in blue ink) additional charges that were not presented to me and that I did not agree to. Then, in front of other employees and customers, Trevor raised his voice and loudly shouted in my face, “You’re FU*KING freaking out about sales tax!!” I calmly replied that he was the one raising his voice and using the “F word,” and my complaint was not about tax, but about the bait-and-switch shenanigans by the Big O employees. As a lawyer of over 35 years, I am aware of these types of tactics, and especially how, once caught, dishonest people tend to shout and bully and intimidate customers, as Trevor did to me. Surely Big O is doing something wrong to create an incentive among its employees to treat customers this way. As a former employment lawyer, I cannot imagine that Big O does not know about this or is not encouraging it. I am here to help anyone who needs help or a witness to what these clowns are doing at Big O in Orem, Utah. I can be reached via my civil rights website, LordAdvocates (.org).

Date of experience: Oct 20, 2025