I called @ 10:00 am today to see if I could drop my vehicle off for an oil change @ 11:00AM. Told the guy I could leave it till the end of day. He said absolutely, we'll see you then. I came in @ 11:00 to drop off my vehicle. Kid at the front desk gave me attitude and told me the last guy who dropped off his vehicle for an oil change would be the "last walk in" for the day. I explained I wasn't a walk in and that I was told I could drop it off @ 11:00. He didn't care to listen and asked if I wanted an appointment for next week. I scheduled my lunch break around this. I paid a coworked to follow me and pick me up from their facility. Manager blamed it on lack of staff. I counted 9 guys in their facility. Car bays weren't half full, plenty of parking in front of their building and in the back. I am a business owner in the area and will make sure to recommend no one uses this business. Wasted my time, money, bad customer service, lying to their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Big O Tires – Find a large selection of tires, tire ratings, tire sizes, tire alignments and more. Big O Tires, your auto service experts.
