bigotires.com

They botched two installations, seriously damaged my car, falsified paperwork and stole property of

Big O as a whole has been pretty okay. This review is of the Greenwood Village, CO store. SUMMARY: They botched two installations, seriously damaged my car, falsified paperwork and stole property of mine. Patronizing too. WHAT I WANT: To inform potential clients to be careful. From Big O? Nothing. They're dishonest and I don't want to spend more time absorbing lies. An apology from corporate would be nice. DETAILS: I purchased four new tires for an All-Wheel-Drive (AWD) SUV. After beading tires to rims, they forgot to fully inflate the two rear tires, yet marked them as "39" psi on the receipt. They had 22 psi in them. The front pair were marked as "32" but were inflated to 42 psi. Clearly they just made up numbers for the printed receipt.Almost all cars have the OEM recommended tire pressures either on the door frame or, like mine, behind the gas cap. With the exception of pulling a very heavy tongue-weight trailer, pressures for my vehicle mandate equal inflation. For AWD vehicles it's imperative that the tire diameter is the same on all four wheels, especially so opposite corners as they're slaved together. If it's direct like mine (some have clutches to compensate), one tire will get dragged faster, the other pulled slower. It's hard on everything, and destroys tires very quickly. This install seemed to go smoothly, and I drove away not noticing anything wrong. After about 1,000 miles I notice severe wear on the outer tread of the rear tires. I'd seen it before with a slowly-deflating tire, so got the gauge -- sure enough, the fronts were at 42 psi, the rears at 21/22. I inflated them to equal amounts as indicated, but damage was done, the rears were ruined. The front tires still had over 90% tread. Winter approached, so I took the car in to swap out a set of new, studded winter tires I already owned. noting the previous installation error, asked the shop to warranty the rears and put the fronts in the back for me to keep. The printed receipt notes to put the fronts in the back of car.They did neither -- making up some excuse that the front tires were just barely over the wear depth spec, meaning they still had about 90% tread. Shop foremen like to keep near-new "take-off" tires as they sell them for cash. That is, puncture a tire on a nearly new set? Instead of warrantying the tire, shops will offer low-cost "take-offs" as replacements. The swap took a lot longer than expected and I was running late to get the kids, so, whatever, I didn't have the time or inclination to argue with someone both incompetent (stealing my tires) and dishonest (failing to accept responsibility for the botched install). Pulling out of the parking lot, both mirrors were flopping back and forth in a dizzying, sickly way. It was instantly noticeable, everything behind me wobbling to and fro. Mercedes SUVs have motorized mirrors that fold the mirrors back via button by the shifter, if you just grab them and push to fold -- as is needed to clear the sides of the car lift -- it breaks the post attached to the frame and the mirrors have about a half inch of front-back wobble. And they leak water into the motor and doorframe, it's a costly repair and more serious mishap than would seem.Shortly before taking this in to swap the tires, a thief had broken the right door/window and auto-locking system breaking into the car. Police reports filed and available. It was fully repaired and insurance inspected -- no damage on either door or mirror. Further, the only way to break the posts without smashing the plastic body or mirrors to bits is to push by hand -- a moving impact strong enough to break said posts would shatter both body and mirror. So now I'm out a $1200 repair in addition to a set of tires that should have 30,000 miles wear left on them. And the real kicker? They forgot to inflate the rear studded tires -- they came out at 40/22 psi front/rear -- the same as the summer tires. One blew out within a few hundred miles, more time lost, more damage, and I'm embarrassed I was dumb enough to assume that -- having been informed they failed to inflate the tires before -- they would double-check the inflation pressures. I guess fool me once, shame on you, fool me twice...IN CLOSING: Sometimes the "soccer mom" in an SUV with two kids' seats was also the lead engineer on a national-championship-winning team. My Team? The one with the consistency to win a title without single failure? Neglecting to inflate to proper psi was a terminable offense; it's dangerous, and grounds for disqualification. Whomever owns this franchise -- you need both better mechanics and checklists. And you need to train your staff not to be patronizing to women. It's erroneous to assume none of us are serious "gearheads" capable of calling you on your incompetence.1rst install: Order 62565, 2nd: #78325

Date of experience: Oct 04, 2021