I paid to have shocks replaced 8 months ago. When I went to another Big O store for tire rotation I was told that the shocks “were shot.” THEY scheduled me for an 8 AM appointment to replace them (as a warranty item). I arrived at 8, expecting to wait an hour (2 at the most). I went and walked around the area and at 10, received a call that they were going to the warehouse to pick up the shocks! So 4 hours have gone by and I’m still waiting. THEY scheduled me. I write this as I still sit in the shop waiting. I have bought from Big O for all my cars for years. That doesn’t matter I guess.
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