bigotires.com

Worst Customer Service and No Integrity in Workmanship nor promises.

In all my years in the automotive industry and as a consumer I've never experienced such abominable customer service and careless repairs, as I have at the Potomac Avenue Centennial Big O.The customer service and quality of work received on my last two visits was beyond horrible and the management's response was dishonest, intentionally malicious, and nearly caused my wheels to fall off.I had brought my Ford ST a year ago for a rotation and other service. The technician never rotated the tires but instead destroyed the lug nuts without telling me.Big O replaced the lug nuts with lug nuts that did not fit the car and created an extraordinarily dangerous situation, as they were held on by just two threads.I went back to have this remedied when I went to switch back to my summer wheels and was advised of this dangerous situation.The manager told me to come in he would take care of me anytime. I called before I came told them the situation. showed up, and everything that the manager told me changed. they lied about the allegedly unavailable lug nuts (I found them a mile away from their preferred parts supplier. They claimed there were 3 part numbers and couldn't find any near by.) I ended up having to spend $100 to buy the lug nuts myself, as Dorian - Assistant manager, who had witnessed the first instance of consumer fraud when they damaged my car and did not even rotate the tires I paid for, yesterday told me that I must have bought a third set of lug nuts during the pandemic when my car sat, and was falsely accusing them of using the wrong part.The manager reneged on his promises to take care of me, Even though I drove 50 mi round trip this third time to rectify the situation and had called them in advance to make sure they would take care of me.I registered a detailed complaint with the Better Business bureau as well as Big O corporate.

Date of experience: Apr 10, 2021