Place on 1st street in Santa Ana. Come in at 3pm. Bad strut under warranty. Wanted to wait. Was told wait time - 2 hrs. Asked if I'm waiting when is best time to come. Was told 7AM right at opening. Come at 7 next day. Wait time 2 hrs again. Offered to give me a ride home - nice of them. 5 hrs later - no updates. Called in - they didn't find a problem so they're ready to put the wheels back on. Had to explain how to find the problem (already did in the morning). 2 more hrs pass. Called in - they don't have the part and it'll be there in the morning. Morning comes - no updates. Call in at 1PM - car is almost ready, just doing alignment. Texted me that car is ready. Alignment seems OK, but my steering wheel needs to have "H" in the middle to be pointed to 11 o'clock position for the car to go straight. Usually it points to 12. So if you want to be without car for 2 days - go ahead and use Big O. Maybe they're faster with tires, but I wouldn't trust them with anything else. Even an alignment seems to be a difficult task. Maybe they should close this location for lack of expertise? Why not tell me they need to order the part and have me bring the car the next day when they have it? Calling to update me on the status would be a nice touch as well. Nice touch isn't something this Big O has. Spoils it for other locations as well - Big O dropped to bottom on my list of places I'll take my car to.
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