I had an appointment for tire installation. Employee viewed my vehicle from the counter (never went outside) and said that they would not do the installation because my vehicle had lowered suspension. I advised them that the car had been on a lift many times before with zero problems. They still refused. I offered to remove the wheels myself with a floor jack in the parking lot/in the garage-- as I have done at home many times before. They did not measure, inspect, check, or attempt to see if my vehicle could be placed on the lift-- just straight out refused. No other options were suggested or offered. I asked them what they intended to do with the new tires that I special ordered. They offered no suggestions or options. I then told them that I would like to complete my purchase and take the tires with me. I stuffed the tires in the back seat of my car and promptly went to a competing tire shop. As I tried to explain to your staff, my car went on the competitor's lift with zero problems or special preparations. The tires were installed with no extra effort or problem. But it cost me an extra $200 and 4 hours of time since I had no appointment at the other place.
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