Had my '17 Hyundai Elantra serviced at the Shepherdsville, KY location on December 22, at this Big O Tire and one of their technicians got oil on my headliner. The manager, Adam, had his tech clean my headliner. He scrubbed it so hard that it ruined it. I spoke to the Adam and told him they need to come up with a solution to remedy this situation. He took pics and said he would see what he could do. Upon calling him back, he said he could refer me to Derby City Upholstery, Gary Clark, and he assured me he would do a good job. I am told it cost $500 to replace my headliner. I went to Derby City Upholstery in January 23 because I trusted that they would not refer me to a bad company, but also I wanted this to be an easy solution without any difficulty. It was a nightmare from the beginning. The headliner looked lumpy upon install but Gary said that would smooth out over time, it did not. He did not re-install 2 of the small headliner lights properly, one he did not re-connect the wires to it. Gary came out to my job 3 times to do repairs on his work, but he stood me up 6 previous times, no calls/texts. Now the headliner is coming unglued/falling down. Gary has been difficult to deal with all these months, he over promised & under delivered. A year warranty came with the headliner, but Gary refused to honor it.. Even if he did, I DO NOT want him touching my car ever again! Gary also damaged the roof of my car from the inside so I have 2 small dents that were not there before that you can clearly see was came from the inside that must have been caused from a tool he was used. Big O Tire referred me to this Upholstery company, and they are liable for the problems I have encountered as I would never have gone here had they not referred me. I am a single mom who does not have time for all of the grief and stress this has caused me. I contacted the manager Adam about all of this and was told they are not willing to do anything else for me.
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