I took my car to Big O Tires last week for a battery replacement and oil change, and when I went to pick it up, the total was $650. Absolutely outrageous. The battery alone was $420 for an AGM, which I looked up online later and found was completely overpriced. I paid it, reluctantly.Then, I got in my car and immediately noticed the check engine light was on. Mason came out and checked it, then had the nerve to ask me “Are you sure it wasn’t already on?” Uh… YES, I’m sure. Then he claimed they “documented” that it was on before they started working on it. What a convenient excuse. Sketchy doesn’t even begin to describe this, it felt like a slimy way to cover their tracks in case anything went wrong. He reset the light and it didn’t come back, which makes it even more suspicious.While I was there, I asked for a rough estimate for brake repairs on my boyfriend’s car. Mason said about $500–$600, which sounded fine. We brought it in today for the inspection and suddenly they quoted us $840. We said no and walked out. Not even 10 minutes later, they called us back to say they “over quoted” and now it’s actually $650. Yeah, that’s not an accident, that’s a bait and switch. It’s a scam, plain and simple.Everything about this place reeks of shady practices. Between the inflated prices, the check engine light cover-up, and the wild quoting games, it’s clear they’re trying to squeeze every dollar they can from people who don’t know better. I’ve seen reviews saying people felt scammed, now I know exactly what they mean.I will never go back here and I’ll be posting this review on every single platform I can to warn others. Stay far away from Big O Tires.
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