Took my sons truck to get serviced. They came back with what it needed to fix the AC with the verbiage "do this and we will have your AC ice cold before you leave". It was a $300 fix so I said go ahead. It did not fix the AC and now they want $1,400 for a compressor. I called the manager Jeff at the Phx location on Cave Creek. After multiple times of him explaining how AC needs to be looked at I had to cut him off and say that's not the issue. I'm not even upset it needs something else but I do want you to refund me the $300 and give me a good price on the compressor as a fix to this problem. His response was "I'm not going to do that". He did admit his guy shouldn't have said that but offered no solution for the unkept promise. I felt I was more than fair as I wasn't holding him to the commitment that this truck should have the "ice cold air". I just asked him to refund the $300 vs them eating the $1,400 it now needs since their recommendation did not fix the truck as they said it would.This is the second issue I have had there. I took my work truck there after I hit a pothole. It had a bad vibration making it undriveable. I took a call saying it needed suspension work to fix the issue but he also recommended tires. I said if the suspension is the vibration issue lets start there. I picked the truck up that night and didnt make it a mile before you could easily tell the vibration was exactly the same as drop off. When I called Tim said the tires were the issue. I said why did we do the suspension then when I brought it to you for the vibration? On that occasion again I wasn't upset I just asked Tim to give me a fair price on the tires for the issue. Tim did and I had new tires on the truck the next day fixing the original issue. All I asked for was a fair resolution to the issue and it solved the problem.I have probably spent 6k at this location on my trucks last year and they wont fix their own $300 mistake! As timing would have it I probably need another 3-4k in servicing on these trucks right now but I will have to take my business elsewhere. This is terrible problem solving buy Big O. ON top of that I filed a complaint with their customer service department with them telling me I would have a return call within 24 hours. That is now 48 hours ago and if you try to call that number it just hangs up on you.I would advise you to take your business elsewhere as they will not stand behind their work!
Claim your business profile now and gain access to all features and respond to customer reviews.
Big O Tires – Find a large selection of tires, tire ratings, tire sizes, tire alignments and more. Big O Tires, your auto service experts.
