I've been a customer for 6 years and over the last 2 years I've delt with the downward spiral of service and quality of their work. Recently They misdiagnosed my vehicle and sold me on complete shocks & Struts without needing them, then had to go back 5 times for them to fix the shocks and struts they installed that I didn't need. It was upper and lower arms that were squeaking (back is still squeaking). I had other mech work done from another mechanic and he noticed that Big O had unbolted my Catalytic Converter for some reason and never tightened it back up, I've had tools left in my engine compartment after having service work done by them, and not 1 time in 6 years have they ever held an actual appointment time. Most recently I had them check my brakes, I was told my back brakes were at 30%, so I set an appointment, they couldn't fulfill the appointment time, so I went elsewhere, had them do the back brakes, and low and behold it wasn't the back breaks it was the front brakes, so my vehicle is now having the fronts done today! It always something with them. This is a very brief run down, honestly too many to detail on here, I should have stopped doing business with them 2 years ago. I've been speaking with a Corporate Manager, I have videos, pictures, emails, and text messages to back all this up. I would definitely consider going somewhere else for your vehicle Maintenace until Big O Tires takes a better look at how their stores are managed.
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