Been customers of Big O for many, many years. No problem with tires ..always pleased. However we started using Big O for oil change, filters and rotation. We went into the location on Gibson and 215..wanted oil change, filter, etc. They put the oil plug in so badly with an impact wrench that it was fused onto the oil pan. Tires were marked before taking in and they were never rotated. It took hours to retap and repair the threads on the pan. We will never go to this location ever again.
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