Slippery - The Big O Ties in Conifer, Colorado is under new management and be careful is all I can say. That is not a positive change. Why don't these businesses realize that when they slip in things customers don't want or need, that it costs them thousands of dollars in future business? I have five cars and will never take any of them back to Big O (any Big O) as a result of this visit. It cost me $200 but it will cost them $thousands. Any future visit will be limited to included services such as included and required "free" tire rotations, repairs and alignment checks.Date of Visit To Store: March 30, 2023Purchase: Four brand new Big O tires for a Chevy Silverado.Amount spent: $1,543.00 4X4 All Season/Terrain Truck Tires and full synthetic large Oil Change, *alignment, *nitrogen, *TPMS rebuild *none of these were requestedA I said above but warrants repeating, I own five cars all of which need tires and I will not be returning to this store ever again and nor will I recommend them to anyone. Expensive lesson learned for me and for Big O Tires because I'll never buy from them again. "Slippery" is the term I would use when working with this store. It harkens back to the days of snake oil and hucksters. Some was my fault for not looking more closely when the salesman was quickly going down the list of items with his highlighter but in a small town at a store I've bought from six times in the past, I made the mistake of trusting the salesman and not looking as closely as I should have. As I said, a slippery salesman and I was taken. As I said, I've learned a lesson that will serve me well in the future.Several services and products were added to the bill that I did not request, did not realize were being added and that were not explained to me. The total extra cost amounted to about $200.00. 1.) Alignment: An alignment was added to bill only if needed. I asked to be notified if it was needed but they performed the alignment without notifying me. After driving home, I found that the alignment was not only unneeded but now my steering wheel was cocked to the right. I now have to go back to have that resolve.2.) The alignment they conducted was off by about 2 degrees on the front end. I had to take it back two days later and when they checked it they advised that yes, the front end was off by 1.9 degrees and had to redo the alignment.3.) Nitrogen - They added Nitrogen to my bill without telling me and without explaining that they were doing so. I did not want Nitrogen but it was added without clarification at a cost of $40.004.) I had an oil change done and they did not reset the vehicle computer to reflect the oil change.5.) They did not reset the Tire Pressure Monitoring System (TPMS) so my TPMS showed the wrong tires at each location. Fortunately I have a tool and had to reset them all myself in my own garage.6.) TPMS rebuild kit was added without my knowledge or explanation.7.) The services took over three hours in what I was told would be an hour.8.) The store did not communicate with me relative to the alignment, nitrogen, rebuild kit or other services that were conducted without my understanding. My fault for not questioning it up front but the shop across the street was much more transparent when I bought tires for my Jeep from them the next day. Again, lesson learned.9.) The second day following the installation of new tires, I picked up a piece of metal. I took the tire back to have it repaired and while they did do the repair for no charge, of course they would not replace the Nitrogen they charged me for two days earlier but only put regular air back in the tire when it was on their dime.It could have been worse though because I did have all of my fluids checked on this 4X4 Chevy Silverado and they told me that the fluids looked good. Had they told me that they needed changing, I would have approved that with brakes and other consumables so at least now I get to give my money to a different local small business for those upcoming service needs.They did give me a $50 veteran discount which helped ease some of the pain.My advice is to check the list of charges very carefully and only and make sure you want what they're selling. Be careful, they're slippery.
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