I went to Big O tires on 09/18/2021 to buy 4 new tires for my 1999 jeep Cherokee 4x4 6cil 4.0. 235/75R15 part # BGO14464. Front desk guy that was helping me came up to inform me that "I needed new shocks on the Rear and front of vehicle" that was determined by the test drive taken after tires were on. I agreed to the front shocks but NOT the rear shocks because I had already replaced them just only a few months prior. The jeep was finally done after a little over 2hrs. The total came to $1066.69. They charged me for of course tires + LAB SHSHL (1) rear shock absorber {When I told them I had rear shocks already replaced} this was for one $126.58/ + MON32252 ,MNRO MTC PLUS SHCK(2) $124.95 =$249.90. the millage read 226,422 today the millage is 229922 The reason I am writing this review is because I had to replace the both Front shocks on this jeep because they were not doing what shocks are supposed to do. Yes Only 3 (three) thousand miles were put on this vehicle and 2 yrs passed but shocks are should last for more than that. I had to purchase another set of shocks and have them put on. I am very very disappointed with Big O tires. I realize time has passed, however, MY INVOICE READS[ minimum mileage warranty 3Y60 ] when I drive over the speed humps in my place It sounds and feels like I am hitting a concrete wall no kidding. I will not go to BIG O TIRES ever again and I will also let others know how I was taken by this company that allows people to operate like this. Could it be because..........You draw your own conclusion.
Claim your business profile now and gain access to all features and respond to customer reviews.
Big O Tires – Find a large selection of tires, tire ratings, tire sizes, tire alignments and more. Big O Tires, your auto service experts.
