bigotires.com

I'm pretty disappointed to say the…

I'm pretty disappointed to say the least. I understand these are busy companies but that's more the reason the get each order correct and to oblige a warranty when problems are faced I originally asked to get 2 tired replaced...whn I check back I see they replaced all 4 tires for a small SUV "2002 lexus rx 350". In all my past experiences buying tires for th8s car they have never been over 80$ for a new tire... but some how I wound up paying close to 700$ for this full set that wasn't asked for.After the tires were replaced my front passenger wheel is continually losing air. I worked with Logan last time...he says he can't see anything wrong so he won't replace it over warranty...clearly something is wrong if I need to keep a quarter stash in my car now for weekly air pumps. This was at the happy valley location...nothing but bad experiences.Well waiting in the room I had to deal with other employees coming to the front complaining about "the customers lying" and creating problems...I'm no buisness expert but it seems more professional to keep the work drama in the back.Logan always seems to have some underlying attitude and an ego that shows he values nobody but except for his take on things.Clearly my tire needs to be replaced. But I now need to follow up at a time when I can work with someone who does know what he's doing...I'm not saying Logan is unexperienced, I'm sure he's don't his for years...I'm saying he needs to take a step back and realize his position and that he chose to work there. Nothing personal. When there's a need for a problem to be solved, especially under warranty it should be addressed immediately. And not disgarded off a "glance" .This now comes down to my safety on the road. Driving with low air can be very dangerous and can result in a blow out or a fatal crash.

Date of experience: Mar 13, 2023