The Short: Poor quality of work, poorer customer service, unprofessional staff, and long wait times at the Fillmore Big O Tires in Colorado Springs, CO.The LONG: Most people (like myself) are not mechanics. We need trustworthy, high-quality, and reliable auto shops to provide care and maintenance for our vehicles in a timely, convenient, and professional manner.Big O Tires on Fillmore fails on all fronts.My 1-star review shares the same problems in a long ling of Fillmore Big O Tires 1-star reviews - namely, poor quality of work, poor customer service, unprofessional staff, and long wait times...Poor quality of work:- I have had to take my vehicle in for the SAME failed flat repair THREE times... and it is flat again for a FOURTH time!- On my second visit on 10/19/2020, they said the tire wasn't sealed correctly when the initial patch was installed. *The tire started leaking that same night.- On my third visit on 10/24/2020, the assistant manager said the initial patch was installed incorrectly by his techs. He even mentioned that the quality of work depends on the techs he has in that day, and that recently he has had a lot of poor techs. (How is a customer supposed to respond to a statement like that!?!?!) *I took the vehicle for the first drive out since the repair two days later only to discover it was completely flat.Poor Customer Service:- I called Fillmore Big O Tires immediately upon discovering the flat tire and asked to speak to the assistant manager. I explained that this was the third FAILED flat repair attempt by Fillmore Big O Tires. I explained the difficult situation their poor service has put me in (had to cancel multiple meetings, physical therapy, and still have to pick up kids from daycare in the evening in BAD snowy weather). He said they would "get it sorted out" if I could bring it in. I asked him to pay for a tow truck. He said "I can't pay $99 for a tow truck. It's a free service." I told him it was poor customer service and he lost a customer that has done business with Fillmore Big O Tires since 2015. I even went so far as to explain the massive hole in his logic: if a fast food chain offered free food that was undercooked and caused food poisoning, 1) who's responsible? and 2) do you think customers will ever buy from their menu? No!Big O Tires doesn't offer free flat repairs for no reason - they offer it because its good business! They capture more customers when they offer something free. That also means their free services/products must represent their quality of work and integrity as a business. Otherwise, no one will buy. The assistant manager did not demonstrate an understanding that the quality of his free service ACTUALLY matters. Just because it is free doesn't give the business an excuse to avoid owning their mistakes.Good businesses understand that customer service is highest priority. I do not believe Fillmore Big O Tires understands this principle. The absence of this mentality is what puts businesses OUT of business. You lose lifelong customers for the LONG HAUL.Unprofessional staff:- Staff cuss in front of customers (most recently the assistant manager swore and complained about a distributor right in front of me)- They take your phone number if you drop your car off so they can call you when it is ready to pick up. From the last three visits to Fillmore Big O Tires, I have been called ZERO times.- The assistant manager has a sign by his station saying he has a medical exemption from wearing a mask during Covid. Fair enough. However, two other employees on 10/24/2020 were working in the lobby, helping customers, etc. without wearing a mask. They didn't even have a mask around their necks.Long Wait Times:- Each of the last three visits, I was told my flat tire repair would take 1 hour. Each visit took a minimum of 2 hours. One even took 3.5 hours.I will be going elsewhere for all vehicle needs moving forward. I also cannot recommend them to anyone. I will even recommend people avoid Fillmore Big O Tires. Auto Shops are a dime a dozen - people deserve business that cares for their vehicles!
Claim your business profile now and gain access to all features and respond to customer reviews.
Big O Tires – Find a large selection of tires, tire ratings, tire sizes, tire alignments and more. Big O Tires, your auto service experts.
